Refund Policy

You may receive a full refund within 7 days of a payment if the paid period or one-time purchase is unused. After paid usage is consumed or its access period expires, no refund is provided except where required by applicable law. Canceling a subscription stops future renewal but does not create a prorated refund for an already-paid period.

• Ask Bobby membership: the latest $19 monthly payment is refundable in full within 7 days if no Bobby Answers, document reviews, or other membership features were consumed in that billing period. Earlier periods and a period with any usage are not refundable except where required by law.
• Deal Check and Buyer Pass: refundable in full within 7 days of purchase if no paid answers or other paid features have been consumed. Once any paid allowance is used, the pass is no longer refundable.
• Bobby J Live: refundable in full within 7 days of purchase if no consultation has been scheduled or held. Once a consultation is held, the purchase is non-refundable. One reschedule is permitted; a missed session (no-show) without a timely reschedule counts as a held consultation.

Regardless of the 7-day rule, we will refund or correct:

• Duplicate or incorrect charges.
• Confirmed unauthorized transactions, handled through Stripe.
• Purchases where paid access was never granted and support could not restore it.
• Any refund or cancellation required by applicable law.

Email support@askbobbyj.com from the address on the purchase, with the receipt or the name and approximate date of the purchase. We verify the transaction and usage, then confirm the decision by email. Approved refunds are issued to the original payment method via Stripe and typically appear within 5 to 10 business days, depending on your bank.

If you believe a charge is wrong, please contact us first, most issues are resolved faster through support than through a bank dispute. If a chargeback is filed on a purchase that was delivered as described, we may contest it with our records (receipt, accepted terms version, and usage) and may suspend the associated access while the dispute is open. Nothing in this section limits your rights under applicable law or your card agreement.

This policy does not limit any non-waivable rights you have under the law of your state. Ask Bobby J is offered to consumers in the United States only; European Union and United Kingdom consumer-withdrawal regimes do not apply to United States consumer offerings.

A refund decision never depends on the outcome of your vehicle transaction. Ask Bobby J does not guarantee savings, a purchase outcome, complete data coverage, or a professional mechanical, legal, credit, or appraisal result, and the absence of such a guarantee is not a refund basis.

Refund requests and questions: AskBobbyJLLC, support@askbobbyj.com.